ISO/IEC 20000 CERTIFICATION

UA EXPERT CORPORATION

What is ISO 20000:2018?

The international quality control standard primarily based on IT Service Management is ISO 20000-1. A collection of standardised specifications for an IT service management system (SMS) is given by ISO 20000-1:2018 (the new edition of ISO 20000-1). It is important that both your internal and external IT services are compatible with the needs of your company and customers, considering how vital IT is to organizations.

The standard, ISO/IEC 20000-1 formerly known as BS 15000, is applicable to all sizes of organizations who are involved in the management, including outsourcing, of their own IT systems and organizations providing IT service management services to their customers. Its focus is on delivering good and improving services to users.

The international standard for service management ISO/IEC 20000 has been updated for the second time since it was published originally in 2005. It has been released on September 15, 2018.

In short, the 2018 version of ISO/IEC 20000 is easier to interpret, is more coherent and more complete, is less prescriptive, and is a better reflection of today’s services industry with integrated service value chains across multiple organizations.

Benefits of ISO 20000

  • Comprehensive this approach will ensure that you have all that is necessary to meet the needs of your IT system users and your business to help ensure your IT services are efficient and effective
  • Demonstrate best practice the standard is based on the work done by the Office of Government Commerce (OGC) and the internationally accepted IT Infrastructure Library (ITIL) to give the user confidence that real benefits will be brought to the way your IT Services are managed.
  • IT service providers become more responsive to services which are business led rather than technology driven
  • Enhanced customer satisfaction that improves client retention
  • ISO 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes.

Duration of getting ISO 20000 Certificate

ISO 45001 certification is a progressive loop, not a single function, and is in accordance with the requirements of important international standards. ISO 20000 certification can be obtained within 1 week from UAEC. The duration includes the registration and the certification audit.